What changed, and when

WorkDrive In Zoho CRM

WorkDrive In Zoho CRM 12 is the largest release so far, and most of it is new ground rather than polish: file requests that let someone outside your team drop files straight into a record's folder without a WorkDrive account, labels, data templates, WorkDrive workflows, full version history, a whole folder downloaded as one ZIP, editing a share link after you have already sent it, extracting a ZIP, converting an Office file to Zoho Writer, Sheet or Show, a file summary written by Zia, and a 30-day activity log for the folder you are in. It also lifts the 50-item ceiling that quietly hid the rest of a large folder from the record, along with the same ceiling in Sync Attachments and in the Move and Copy destination lists, and the extension has a new logo. This one needs upgrading to version 12 in Zoho Marketplace, and because it asks for new WorkDrive permissions the WorkDrive connector has to be authorized once more afterwards; until an org upgrades, none of the new items appear and the panel works as it did. Comments can be read in Versions & details, but writing them - posting, replying, resolving and deleting - is locked until v13: the tab says so and links to the file in WorkDrive, where you can comment meanwhile. Labels and workflow steps are done in WorkDrive under the WorkDrive account the extension is connected with, since that is the account every action from CRM runs as, so everyone using the panel shares that account's labels.

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